Please find the currently valid privacy and return policies.
Metal-masala.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Metal-masala.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25.02.2015
What we collect
We may collect the following information:
• Name and job title
• Contact information including email address
• Demographic information such as postcode, preferences and interests
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Returns & Refunds
How do I cancel an order?
You can cancel your order online before the product has been shipped. Ifyou paid via a prepayment mode (credit card, debit card or net banking), then your entire order amount will be refunded.
Unfortunately, an order cannot be cancelled once the item has been shipped from our warehouses.
If you wish to cancel an order, please follow these steps:
Log into your Metal Masala account and go to the ‘My Orders’ page
Choose cancellation option and fill in the required details.
Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
How long will it take to process my cancellation request?
Once you create a cancellation request, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by metal-masala.com.
What are the modes of refund available after cancellation?
Except for Cash-on-Delivery transactions, refunds are made to the payment mode/account that was originally used to make the transaction. The refund shall be made in Indian Rupees only and be equivalent to the transaction payment received in Indian Rupees.
How long does it take for a refund to be reflected in my account?
Generally, returns across all payment options take between 5 to 7 working days (excluding holidays) to reflect in your account and sometimes the process takes 8 to 10 working days, depending on the associated bank.
If the payment is not reflected within the estimated time, please reach out to us for your ARN/RRN numbers and then contact your respective bank.
Please note that refunds can only be made to the original card / account only and not through any other mode of payment.
Can I request for a replacement?
Our replacement policy allows you to request a replacement device at no additional cost if the device received by you is defective or is not as ordered. However, size-related replacement is not accepted.
If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person before signing the POD.
You will be eligible to get a replacement if:
Our examination of the device shows a defect that qualifies the device for replacement
A replacement request is made within 5 (days) days of receipt of the delivery of the order
The device has been received in its unused, original condition; and
The device has been received in the original product packaging along with supporting documentation such as receipt or proof of purchase, and any freebies obtained along with the original product.
Please note that replacement is subject to availability of a suitable replacement.
Please note that this policy will not cover routine product wear and tear, damage incurred during use or any other forms of damage and will not, in any event, entitle you to a refund, whether partial or otherwise.
Please contact us at [email protected] for replacement issues.
Pre-Orders are orders for titles not in stock. You can place pre-orders without payment, until you receive an availability confirmation from me. At this moment a minimum non refundable advance of 50 % of the order amount has to be paid as a booking advance. Any balance payment has to be made on arrival of the titles in India.
Please note that I am not responsible for any delays from the label, shipping agency, customs, etc.